Refund policy

30-day happiness guarantee. If something isn't right, you have 30 days from delivery to request a return or refund.

Damaged, defective or wrong items. Contact us within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund. No return shipping required.

Change of mind. Unused items in their original packaging can be returned within 30 days of delivery. Contact us first and we'll send the return instructions. Return shipping is paid by the customer.

Non-returnable items. For hygiene reasons, opened grooming consumables (for example, wipes) can't be returned unless they arrived damaged or defective.

Refunds. Once we receive and inspect your return, we'll issue your refund to the original payment method within 5 business days. Your bank may take a few extra days to post it.

How to start. Reach us through the Contact page with your order number.